About Us

Let Wooster Floral be your first choice for flowers.

Wooster Floral has been hand-delivering premium floral arrangements and gift baskets to help strengthen relationships, give love and support, and celebrate life’s special moments since 1940. From birthdays to anniversaries to commemorating a loved one, and every little “just because” moment in between.

Our Guarantee

Every order is important to us because we know how important it is to you. Hence, we earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are hand made, we make every effort to fortify our floral products and ensure the quality, accuracy and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.

Delivery Policy

Same Day Delivery: If you order before 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For orders going outside of our local delivery area, we may require the order to be placed by 12:00 pm for same-day delivery. For same day service on Saturday please order by 12:00 pm.

With FREE* Same Day Delivery in the Wooster, OH area, we are dedicated to helping you find the perfect flowers to deliver your message and enhance your special occasion. Our stunning arrangements will allow nature’s beauty to inspire your special moment. And because we are a local florist dedicated to your satisfaction, you can always expect your needs to be treated with all the attention to detail they deserve.

Ordering During Holidays
Our store and delivery hours may vary for major holidays. To help ensure on-time delivery during the busy holiday season, place your order at least one day prior to the following holidays:

- Valentine's Day
- Easter
- Administrative Professionals Week
- Mother's Day
- Father's Day
- Good Friday
- Labor Day

Free Delivery is for the local Wooster area only
Out of Area Funeral Orders is Available Only to the Following Locations: Additional Fee of $7.00
Matteson (West Salem) - Murray (Creston) - Fickes (Jeromesville) - Spidell (Dalton) - Zak-Monbarren (Dalton)

Cancellations

Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call (330) 264-9630.

Satisfaction Commitment and Return Policy

In the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.

Refunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking fees.

Taxes & Pricing

Sales tax will be displayed in the checkout if applicable.
Many products are available in Regular, Deluxe, and Premium sizes that you can upgrade to.

Substitution Policy

Fresh Flowers: At Wooster Floral we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.

Balloons: Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.